Privacy Policy

Privacy Policy

Business: Gippy Shuttle (Airport Transfer Service)
Last updated: 13 December 2025
This Privacy Policy explains how Gippy Shuttle collects, uses, stores and discloses your personal information when you use our website, contact us, or book an airport transfer service.

1. What information we collect

When you make an enquiry or booking, we may collect personal information such as:

  • Your name and contact details (email address and phone number)
  • Pickup and drop-off details (town, location, address and notes)
  • Travel information (flight number, flight times, travel date)
  • Passenger details (number of adults/children, luggage requirements)
  • Payment and transaction details (processed securely by our payment provider)
  • Website usage data (cookies, device information, pages visited)

2. How we collect your information

We collect information in a number of ways, including when you:

  • Use our online booking form or request a quote
  • Call, email, message, or contact us via our website
  • Subscribe to updates or marketing (if offered)
  • Visit our website (via cookies and analytics tools)

3. Why we collect and use your information

We use your information to:

  • Provide and manage your airport transfer booking
  • Confirm pickups, schedule drivers and communicate service updates
  • Assist with delays or changes (e.g., flight delays or road disruptions)
  • Process payments and issue receipts (where applicable)
  • Improve our services and website experience
  • Meet legal and regulatory requirements

4. Payments

If you pay online, your payment is processed by a third-party payment provider. We do not store full credit card details on our servers. We may retain limited transaction information for accounting, fraud prevention, and customer support purposes.

5. Sharing your information

We may disclose your information only when necessary, including to:

  • Drivers and contractors who need booking details to deliver the service
  • Service providers (e.g., website hosting, booking systems, payment processors)
  • Regulators or law enforcement if required by law

We do not sell your personal information to third parties.

6. Cookies and analytics

Our website may use cookies and analytics tools to understand traffic and improve performance. Cookies can help remember preferences and understand how visitors use the site.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes using reputable hosting, access controls and secure service providers.

8. Data retention

We keep your personal information only as long as needed to provide services, manage bookings, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Access and correction

You may request access to the personal information we hold about you and ask for corrections if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

  • Gippy Shuttle
  • Website: gippyshuttle.net.au
  • Email: admin@gippyshuttle.net.au
  • Phone: 0420 222 415